Contact & Help

Contact us as soon as possible if you need to change or cancel an order. We may not be able to change an order once it is processing or has shipped. Details: Shipping policy.

Orders typically process in 5–15 business days. Shipping begins after the carrier receives your package. Shipping rates are calculated at checkout. Details: Shipping policy.

When tracking is available, we email it to you. Tracking can take 24–72 hours to update after the carrier receives the package. Lost or damaged shipments are handled per our shipping policy. Details: Shipping policy.

You have 30 days after receipt to return eligible items in the same condition: unworn/unused, with tags and original packaging, plus proof of purchase. Email hello@relaynine.com to start a return. If accepted, we provide a return label. Sale items and gift cards are non-returnable. Exchanges are a return followed by a new purchase. Where applicable, EU customers may have a 14-day cooling-off period. Approved refunds go to the original payment method within 10 business days. Details: Refund policy.

One size fits most (EU 36–45, US Men 4–11, US Women 5.5–12.5, UK 3.5–10.5). Care: gentle wash, no bleach, no iron, hang dry. A slight colour release on the first wash is normal. Details: Product details.

Buy 3 Get 1 Free: add 4 eligible pairs; 1 pair is free automatically; the offer can repeat. Free shipping on merchandise subtotals of $50 CAD+ after product discounts (including Buy 3 Get 1 Free). Shop currency is CAD. Details: Offer terms.